System
The System group holds the operational plumbing of Arkana: who can log in, how money is taken, what transactional emails say, the brand voice of the AI, and the health of the integrations that push data to NetSuite and Pipedrive. Most items are configuration or read-only monitoring rather than day-to-day content.
Manage back-office accounts, their roles (Admin, SupplierManager, SalesAgent, Finance) and invitations. New team members are brought in by invite rather than self-registration, and access is gated by Google OAuth on allow-listed domains.
Payments
Section titled “Payments”Read-only ledger of customer payments (label Payments). Each row ties a payment to its booking, gateway and status — the reference for reconciling what was actually charged.
See Payments.
Gateways
Section titled “Gateways”Payment gateway configuration (label Gateways). Volāre runs two providers — Stripe (card, international markets) and Redsys (Spanish market) — and this resource holds the per-gateway credentials and settings.
Methods
Section titled “Methods”Payment method configuration (label Methods), linking gateways to the markets that expose them so each country only offers the methods it supports.
See Payments.
Emails
Section titled “Emails”Transactional email copy configuration (label Emails). Each row is an email_key mapping to a
transactional email type; editing it overrides the default subject/body copy without a code change.
See Email Copies.
Travel Consultant AI
Section titled “Travel Consultant AI”TCAI profiles (label Travel Consultant AI) define the AI brand voice and persona used when generating and rephrasing customer-facing content.
Activity Logs
Section titled “Activity Logs”Viewer over the Spatie activity log — an audit trail of who changed what across the panel.
See Activity Log.
L2B Monitor
Section titled “L2B Monitor”Look-to-book monitoring (label L2B Monitor): tracks flight-search-to-booking conversion and the contract search-volume limit, so the team can see how close usage is to the supplier ceiling.
See L2B Tracking.
NetSuite Sync
Section titled “NetSuite Sync”Monitor for the NetSuite ERP sync (label NetSuite Sync). Lists synced records with their last-synced state and exposes a Retry action to re-queue a failed sync.
See NetSuite.
Pipedrive Sync
Section titled “Pipedrive Sync”Monitor for the Pipedrive CRM sync (label Pipedrive Sync). Lists synced records with a Retry action to re-queue a failed sync and a Reactivate action to restore a deactivated Pipedrive record.
See Pipedrive.